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Getting Started

Here's an overview of what we need and a process overview to help guide you along before we begin!

What we need to get started

Your Logo

We prefer the original “source files” which are usually created with Adobe software. If you have PNG files with transparent backgrounds, they are very helpful as well.

Hosting Credentials

For speed, security, and ease, we recommend hosting your new site with us. If you choose to handle your own hosting, we will need your hosting account login and/or Cpanel username and password.

Wordpress Login

An administrator login to your current website.
(if this is a redesign of an existing site)


Current and/or new images and video you’d like to use on the new site.



Page content and any updated verbiage/information for the site.

Style Guide

Brand style guide, colors or any specific design requirements.


Asana is our project management tool for all web projects. We use this to send messages, share files, and track progress during the process. This helps alleviate content and files from being lost in long email threads. Once your project is underway, you’ll receive an email to set up an Asana profile.
Some clients don’t feel comfortable with the digital world and that is A-OK! If that’s you, we’ll use meetings, calls and emails to get everything moving for your project without you needing to use this tool.

Google Drive

Google Drive is a simple online image/file/document sharing platform. This isn’t necessary for every project, but if you have more than 10-15 media files for your website or if they’re too big to send through email or post on Asana, we can use Google Drive. We can also use this to share important logins and credentials instead of sending them through email. We will set up a folder for the project and will share the folder with you via email. You can upload all images and files there.

The design process

Designing a website, no matter how big or small is an extensive process that might feel overwhelming. To better help you understand what to expect during the design and development, we’ve outlined our process into 3 steps:


Layout and design

A large and time-consuming part of designing a website is in the planning and layout stage of the process.

We’ll create the sitemap (Page/Menu hierarchy) of the website for approval first, then we’ll design a home page design demo for approval.


Once the site layout and design are approved, we’ll move forward with designing all site pages and implementing all functionality and plugins.

We’ll make sure your site looks great and functions nicely across all devices and web browsers before moving to the final step.

Edits & Revisions

Once the site is ready for final review, you’ll be able to review each page and we can make detailed edits until the site is ready for launch.

We ask that you please review ALL pages to make sure all spelling, grammar, addresses, links, forms, and information are correct before going live.

Wrapping Up & GOING LIVE!

Once the site is ready to go live, all unnecessary plugins, pages, images, and back-end files will be removed. The new site will be backed up and saved locally, should it ever need to be restored. Once live, it may take between 24-48 hours for the new site to pull up on some devices. Your browser may need to be refreshed in order to see the new site and though most will see the new site fairly quickly after the launch, the internet is a funny place and it sometimes takes a day or two for all final changes to take full effect in some locations and on some devices.

Your website logins and all credentials will be sent to you via Asana or secure email ensuring the security of your passwords. Though your logins and passwords will be saved by us locally, PLEASE SAVE ALL LOGINS FOR YOUR RECORDS AS WELL.

If you have any questions, feel free to call or email and if you haven’t had a chance to, please fill out our: